Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingWe aim to despatch all orders the same working day. Please allow the following amount of time for shipping :
UK - 5 days.
EU & North America by AirMail - 10 days
Rest of World - allow 6-10 weeks
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GuaranteeWe guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 4960 496 (International +44 0845 4960 496) or write to us at Vicarage Cottage, Hammersley Lane, Penn, Buckinghamshire, HP10 8HB, United Kingdom